There are many reasons why your statements may not be generating in Royalty Worx. Here are some pointers on things to check for.
1. Check your sales are imported into the system, either through the "Sales Imports, Simple Sales Entry, or Receiving Statements"
If you are distributed by Label Worx, you can just receive the statement from the 'Statements' section from the top menu. If you use a third party distributor then you will need to import your statements. These KB articles will explain how to do this:
How do I receive my Label Worx statements into Royalty Worx?
How do I import statements I receive direct from DSPs into Royalty Worx?
2. On the "Contracts In" locate the the Contract In you are running the statement on and check that it is active. This is at the top of each contract as shown below:
3. On the generate statement page, you need check you enter the "Contract To Date" and "Sales To Date" correctly. The "Contract To Date" references the release date, if you set this before the release, the system will not generate the statements for a specific release. The "Sales To Date" specifies the system will include all sales up until that date.
4. When you come to generate your statments, after selecting your contract range and clicking "Run Statement" the next screen you are presented with is a preview screen. You need to click "Commit" on the "Generate Statements" page for the system to do the calculations.
If you have already ran statements this KB article will give you a refresher on what needs to be done:
Contact us via our Request Form with all of the relevant information.
1. Check your sales are imported into the system, either through the "Sales Imports, Simple Sales Entry, or Receiving Statements"
If you are distributed by Label Worx, you can just receive the statement from the 'Statements' section from the top menu. If you use a third party distributor then you will need to import your statements. These KB articles will explain how to do this:
How do I receive my Label Worx statements into Royalty Worx?
How do I import statements I receive direct from DSPs into Royalty Worx?
2. On the "Contracts In" locate the the Contract In you are running the statement on and check that it is active. This is at the top of each contract as shown below:
3. On the generate statement page, you need check you enter the "Contract To Date" and "Sales To Date" correctly. The "Contract To Date" references the release date, if you set this before the release, the system will not generate the statements for a specific release. The "Sales To Date" specifies the system will include all sales up until that date.
4. When you come to generate your statments, after selecting your contract range and clicking "Run Statement" the next screen you are presented with is a preview screen. You need to click "Commit" on the "Generate Statements" page for the system to do the calculations.
If you have already ran statements this KB article will give you a refresher on what needs to be done:
Contact us via our Request Form with all of the relevant information.