Why do sales appear to be missing from my LabelWorx sales statement?
LabelWorx can only report and pay out sales once they have been fully reported and paid to us by the stores (DSPs). Any store statements that have not yet been settled in full will be carried forward and included in your next statement once payment is received.
Many major download stores, such as Beatport, report earnings on a quarterly basis. This means that the sales shown in your current statement are typically from the previous quarter, not the most recent one.
As a result, most sales from the last 3 months will appear in your next statement. If you’re expecting sales that are not yet visible, they are likely still pending from the stores and will be included in the following reporting cycle.
For full transparency, your statement email includes a summary of all DSP reports received, along with the specific reporting periods covered.
Why do I see negative/minus figures on my sales statement?
Negative figures appear when stores report deductions back to us, which LabelWorx must then pass on in your statement.
These adjustments usually relate to refunds, billing corrections, or chargebacks (for example, where a purchase has been reversed due to credit card fraud or a customer refund).
Some stores also make retrospective adjustments to previously reported sales. For example, Beatport and other DSPs may issue corrections in a later quarter that amend sales from the previous reporting period.
As a result, these negative values reflect legitimate post-sale adjustments rather than new activity, and are a standard part of DSP accounting processes.
Why are my total plays on Spotify different from what are reported in my statements?
The play counts shown in the Spotify app are aggregated at “recording level,” not release level. This means all streams of the same recording are combined, even if that track appears on multiple releases (for example, singles, EPs, compilations, or re-releases). As a result, each version of the same track will typically display the same overall play count in Spotify’s interface.
Spotify groups recordings using a combination of metadata, including ISRC code, track title, duration, and artist name. Even if the ISRC differs, tracks may still be linked if the title and duration are very similar or identical.
Because of this grouping logic, the streaming totals you see on Spotify may not match the figures shown in your LabelWorx statements, which are reported based on the specific release and data received from the DSP at statement level.
In short, differences are expected due to how Spotify aggregates streams and how DSP reporting is structured.
Why are my actual statement values different to those shown in the Daily Sales Reporting?
The Daily Sales reporting system compiles sales data received from participating DSPs into a single near real-time view of activity. However, these figures are not final accounting values.
The data shown in Daily Sales is provisional and may change before it appears in your official statement due to delayed or updated sales reports from DSPs, failed or reversed downloads, incomplete transactions, and currency conversion adjustments applied at statement level.
The Daily Sales figures should NOT be used as the basis for royalty reporting, as they are intended as indicative estimates only. For accurate financial reporting, always refer to your official LabelWorx statement, which reflects fully processed and reconciled DSP data.
Does LabelWorx collect the publishing royalties for my releases?
Unless you have a separate direct agreement in place with LabelWorx's publishing arm (LW Publishing), we will not collect publishing royalties for your tracks. These royalties are typically left to be collected directly by the rights holders, such as the artist or publisher.