The name listed on your LabelWorx user account should reflect your legal name. This is important for account security, as if you experience issues accessing your account, our support team can only assist the person named on the account. If your name is incorrect or has changed, you can request an update.

NOTE: For security purposes, user accounts cannot be transferred to another person or repurposed by changing the name on the account. If another person needs access to your label group, the label group manager should request the creation of a new user account.

Incorrect or Incomplete Legal Name

If your legal name is incorrect or incomplete (e.g. due to a typo or only entering your first name when the account was created), please contact support with a copy of your ID and our support team will review the correction and update your profile where appropriate.

Legal Name Change

If your legal name has changed (e.g. following marriage or a change by deed poll), please contact support and provide a copy of your ID showing your previous legal name, as well as a copy of your ID showing your new legal name.