International bank payments (IBAN) are sent by Wise. Once your invoice has been processed by our accounts department and is marked as 'Paid', Wise will send a secure link to the email address you have provided, allowing you to provide your bank details. If you are already using Wise, they will attempt to find your account details.
If you do not accept the email transfer within 1 week, the money will be refunded back to LabelWorx. Please note that if you have received the transfer email and entered your details, please allow another 2 weeks.
If you have not received your money after 2 weeks, please contact our support team.