If your content has been muted, blocked or taken down by Facebook, there are several possible reasons for this:
- Your content is a still image with overlayed audio
Facebook is now muting video content that contains still images and audio. Facebook is not intended to be a platform to stream a track as you would on other streaming services, instead they focus on incorporating music content into social activities. A product restriction will be placed on your content by Facebook if they flag the video as having a still image. Unfortunately, it is not possible to remove a block from a video that has hit a product restriction.
- Your content contains samples that you do not have the rights for
If your content contains music or samples from another label, your video may be blocked, muted or taken down. In most cases, this is when a track or sample from a major label is used. Whilst most other labels are claiming their content, it is rare that you will receive a block from anyone but a major label.
- Your video is blocked in non-monetised territories
At of February 2023, Facebook monetisation is active in 90 territories. Facebook use Audible Magic to automatically block videos availability that uses copyrighted content outside of the monetised territories. We have set our default policy with Audible Magic to allow new content to be used, however, some older tracks may still get blocked. If a video has been blocked for this reason, users can automatically put this video live again by clicking the 'Restore' button.
- Important Information
Releasing a claim on a video would mean we would no longer collect usage data for that video and we would be unable to collect money for that particular video. You will receive claims on videos, however, this is part of the mechanics behind gathering usage data and generating revenue through the Facebook platform.
If you feel your video has been muted, blocked or taken down in error, please contact our support team.